Shipping policy
🚚 Shipping Policy
Thank you for shopping with us. We are committed to delivering your orders quickly, safely, and reliably across the GCC.
📦 Order Processing
All orders are processed within 24–48 hours after confirmation. Orders are not shipped or delivered on weekends or public holidays.
🇸🇦 Shipping in Saudi Arabia (Main Market)
- Delivery Time: 3–5 business days
- We work with trusted local courier partners to ensure fast and secure delivery across all major cities and regions in Saudi Arabia.
🇦🇪 🇶🇦 Shipping to UAE & Qatar
- Delivery Time: 3–7 business days
- Delivery times may vary slightly depending on location and customs processing.
💰 Shipping Fees
- Shipping charges (if any) will be calculated and displayed at checkout.
- We may offer free shipping promotions from time to time.
💵 Cash on Delivery (COD)
- Cash on Delivery is available in selected areas.
- Please ensure you are available to receive your order to avoid delays or cancellations.
🔄 Order Tracking
Once your order is shipped, you will receive a tracking number via SMS or email so you can monitor your delivery in real time.
⚠️ Delivery Delays
While we aim to meet all delivery timelines, delays may occur due to:
- High order volumes
- Public holidays
- Unexpected courier issues
We appreciate your patience in such situations.
🔁 Returns & Refunds
We offer a 14-day refund policy for your peace of mind.
- You may request a return within 14 days of receiving your order
- Items must be unused, in original packaging, and in resellable condition
- Refunds will be processed after inspection of the returned item
To initiate a return, please contact our support team with your order details.